Refund Policy
All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval of the management, given the following conditions:
- Exclusions apply to promotional (free) items .
- Request(s) for returns are accepted within 30 working days from delivery.
- All items must be returned in their delivered state, along with all of its parts and tags.
- Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.
- Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s).
- The return fee will be solely be rendered by the buyer
- The customer is entitled to a refund or re-shipment if they do not receive the product within 50 working days from the date of shipping (60 working for orders made from BRAZIL, MEXICO, CHILE, PERU, ARGENTINA, COLOMBIA, ISRAEL, PALESTINA, INDONESIA, MALAYSIA, PHILIPPINES, GUATEMALA, ZIMBABWE, NAMIBIA, EGYPT).
ORDER CHANGES AND CANCELLATION POLICY
- Order Changes
If you have changed your mind about your order, please email us as soon as possible at help@fanystore.com and let us know what's happening. Our team will be happy to assist you in finding a solution.
However, since your order might be processed quickly by our logistics team, we cannot guarantee that we will be able to accommodate your requests if you don't email us within 12 hours from the purchase time.
- Request of cancellation
Formal request of cancellation WILL ONLY BE CONSIDERED if sent to our customer service email address help@fanystore.com within 24 hours from the purchase.
Please, note that we cannot guarantee to accept your request of cancellation if your email did not reach us within 12 hours from the time the purchase was made.
This is because our logistics team might have already processed the order.
If you cannot request a change or cancellation on time, you must wait for your parcel to be delivered before you can return it to us. The return will be arranged at your own expenses.
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Sending messages and comments on our Social Media Pages will and can not be considered as a valid request of cancellation.
The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm.
The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
Any change of addresses are subjected to the management's approval and orders that are shipped/completed are strictly non-editable.